FAQs

When can I expect my order to ship?

All ready to ship items will ship in 1-3 business days, not including weekends and Holidays.

Fabric preorders, and custom clothing preorders currently have a 3-5 week turn around time from the closing date of preorder. Shipping to you is not included in this turn around time. We will ship out to you 1-3 business days from when the preorder arrives. This will be noted in the listing if it is different. There will be an updated announcement in our Facebook group with this info.

Shipping Rates

Coco Creek Designs is located in New York State, in the USA. Shipping is calculated based on weight. Shipping may vary slightly than that listed below depending on the type of fabric that is shipping. The following is just a guideline.

$6: 1 yard any fabric. Shipped first class

$12: 2-4 yards most fabrics, 2-3 yards fleece. Shipped Priority cubic

$15.50: 5-9 yards most fabrics, 4-6 yards French Terry & Fleece. Shipped Priority Medium Flat rate or Priority cubic

$21.90: 10-18 yards most fabrics, 7-12 yards French Terry & Fleece. Shipped Priority Large Flat Rate, or Priority cubic

$30 more than 19 yards most fabrics or 13 plus yards Fleece/French Terry.

We will refund if shipping overage is over $2, or we may invoice for shipping difference.

Please contact us if you are outside the USA and wish to place an order. We will be happy to provide a shipping quote for you before you place your order. If you would like to proceed with the order, we will then send you an invoice for your order and shipping via Paypal.

Where is my package?

We do not track customer packages. If you are missing an order, we are willing to submit a missing package claim or inquiry on your behalf. Please contact us within 60 days of ship date per USPS rules.

All packages over 1 pound are shipped priority and come with up to $100 insurance.

Please do not order retail and preorders in the same transaction.

If you order retail fabric and preorder fabric, they will all ship when the preorder fabric comes in. There will not be a refund on preorders.

We do not order much retail from custom printing. If there is retail available, it will be listed under the Retail section of the Fabric page once all preorders go out.

Fabric orders

If a fabric has lines, runs or anything else on the back of the fabric, it is not eligible for a return. If the mark is on the front, or there is a flaw larger than a quarter, please contact us. We do try to catch all errors before shipping orders.Pictures will be required.

We aim to give an extra 2 inches per yard and half yard cut. However, we do reserve the right to reserve 1 full inch for mistakes and shrinkage during shipping. If you are short less than an inch, you are not eligible for a return. You may receive a jagged fabric edge if it is the beginning or end of bolt.

Continuous yardage: We will try to keep all preorders continuously cut up to 10 yards. Sometimes we may receive the fabric from our suppliers in multiple cuts. Any retail orders may be precut in 1-4 yard cuts.

Custom Printing: Any orders that are custom printed and have an issue or defect will not be sold to anyone besides the original purchaser of the print if we do not own a commercial license for that print. You will be offered to purchase the print at a discount if there is a defect. Coco Creek Designs will also not keep any prints to use as our own and sell to others, but since we have an extensive library, we may already own the print, even if it is not listed on our website at the time. Please contact us if you’d like for us to save any of your custom prints to use for consistency when printing. Otherwise they will be deleted once the fabric is received. You are responsible for verifying scale when placing your order.

Please note there are no refunds on preorders or custom printing.